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Terms & Conditions 

Please take the time to read through the below terms & conditions to ensure you fully understand and are aware of what is set out.


It is the responsibility of the named person on the invoice to agree, and accept responsibility for all booking conditions.


By booking May Williams Make up Artist and paying the booking fee, you accept that you are entering into a contract and you agree to be bound by these conditions.



To secure your wedding date a non-refundable booking fee of £100.00 is required to make the date yours. This will then be deducted from your final balance. A date can not be held without payment of the fee & will be open to other brides if not received within 7 days of receiving the invoice.. Due to popular demand booking payment will need to do be made swiftly to avoid disappointment.



All payments are to be made by Bank Transfer. Details of which will be provided on your invoice. The final balance is due no later than a week before the wedding. If unable to make a BACS payment, a Paypal payment will be accepted, but this will need to be discussed before the Invoice is generated.  If full payment is not received before your wedding date, Phoebe will assume the services are no longer required &  will not attend the booking. Cheques will not be accepted.



Due to popular demand, there is a minimum booking of Bride + 3 Wedding party members required on the wedding day, for peak Friday,Saturday, Sunday & bank holiday dates between the 1st April - December 31st. This is equivalent to £475.00 for 2023 bookings. (excluding Trial, travel & accommodation costs). For bookings that don't reach the minimum amount can still be made but at the equivalent minimum cost.


Bridal only bookings will incur an additional fee of £70.00. This is for dates throughout the whole year.



Usual timings include 1/ 1.30 Hour per Bride on the day & 45 minute per Bridal Party. Phoebe can not be responsible for delay caused by any member of the wedding party if they are not in the make up chair at the allocated time. It is down to the client to ensure all guests are aware of their time slot.


A second make up artist may be required for the following bookings:

Where the venue has access restrictions. (Please check with the venue what time we can start or

When the ceremony time is 12pm or earlier and there is a wedding party of 6 or more.

Additional stylist fee is charged at £100.00 and will be added to your invoice.



Please state at the time of booking if any of the bridal party has known allergies or sensitivities - Phoebe can't be held liable or responsible for any unknown or undeclared allergic reactions. If anyone has a contagious skin infection such as cold sores, Phoebe will not conduct the make up service.


Phoebe acting on behalf of May Williams Make up Artist has full public liability insurance through Salon Gold. If required a copy of the insurance certificate can be provided.


Trials are not compulsory but are recommended by Phoebe the Artist. Trial Appointments are held during the week (Monday - Friday) at either Phoebe's home in Stroud, at a rented studio space near Cheltenham or as a joint trial with Lara Stokes Bridal Hair Specialist at her home studio in Cheltenham.

Weekends are reserved for Weddings. Trials will not be conducted at weekends unless for circumstances agreed with Phoebe at time of booking.


Wedding party guests are welcome to have a trial service too and this is charged at £60.00 per person.

Trial appointments will last between 90 - 120 minutes depending on how many styles are completed. Temporary individual lashes will be applied & photographs taken.  If trials run over this allotted time an additional charge of £65.00 per hour will be added to your invoice.


Please make sure you arrive to your appointment on time & advise Phoebe if you're due to be late.

In the unlikely event you wish to no longer proceed with the booking after the trial, payment for the trial is non-refundable.



Travel is charged at 0.65p per mile after 20 miles from my home (GL50 2AU). This is for the total travel - to & from the venue. (20 miles will be deducted from the total mileage)


Any venue over 2 hours drive will require accommodation the night before. It is charged to the client and It will be added on to your invoice.  It will be pre-arranged before the details are finalised.


If you require a change of location on the wedding morning there is a set fee of £35.00 which will be added to your invoice.



The client agrees May Williams Make up Artist may use any photography for publicity purposes which include but are not limited to the suppliers website and social media pages. This includes photos taken by the supplier and photos taken by your professional photographer. Please state if you do not wish for your photographs to be shared



In the unfortunate event you need to cancel your booking, please let me know as soon as possible. This will ensure I can make the date available to another enquiry. As previously stated, your booking fee is non-refundable.


Cancelling services between the date of booking & 3 months prior to your wedding date no further charge will be made. However, if you have had your trial and no longer require my services after trial has been carried out full trial payment will also be required.


  • Cancelling any services within 12 weeks of your wedding date will require 50% of the remaining balance to be paid & any deposits will be retained.


  • Cancelling any services within 8 weeks of your wedding date will require 80% of the remaining balance to be paid & any deposit will be retained.


  • Cancelling any services within 4 weeks of the wedding date will require 100% of the remaining balance to be paid & any deposits will be retained.


In the event Phoebe is unable to attend the booking on the day, due to illness or for unforeseen circumstances outside of her control, every effort will be made to find a replacement artist. If this is not possible or is unacceptable to the client, Phoebe will fully reimburse any monies paid - this excludes any services already carried out such as bridal & wedding party trials.


Members of the bridal party who cancel on the day will not be refunded & Phoebe will need to be informed as soon as possible.


Once the booking has been confirmed and the deposit has been paid to secure the booking, booked services and numbers may not be reduced.

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